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Our aim is to provide you with an excellent service – but we understand that things might not always go to plan. In such instances, we would like you to let us know and we will take your complaint very seriously.

Please email us with the details to

What we will do

Our Directors will review your complaint, and where necessary get back in touch with you for more information. After it has been investigated, we will respond and let you know whether we accept your complaint or not and to what extent.

Where it is appropriate, action will be taken to address the complaint – and we will detail this in our reply.

We endeavour to reply back to all complaints with a final response within 10 working days, however this is just a guideline and may not always be possible (depending on the nature of the complaint and subsequent investigation).

If you are not satisfied with the final response, or we are unable to resolve your complaint within 8 weeks of receiving it, you may be eligible to contact the Financial Services Ombudsman. Their details are as follows: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Further information can be found on their website.

Disclaimer: All loans granted subject to affordability. Proof of income will be required. A Logbook loan is secured against your vehicle, which may be repossessed if you do not make payment. Late or missed payments may incur fees and charges if you fail to make payments on time. LogbookLoanExperts is a licensed broker and not a Lender. We work with multiple lenders and are not independent. The Lenders we work with abides by the CCTA voluntary Code of Practice and are FCA Regulated. We do not have a renewal policy.

LogbookLoanExperts is not a lender but a licensed credit broker that introduces borrowers and lenders for the purposes of entering into logbook loan agreements. LogbookLoanExperts does not charge customers a brokers fee but receives commission from the lenders.

LogbookLoanExperts is a trading name of Kamicom Limited. Registered office: 20-22 Wenlock Rd, London, N1 7GU. Kamicom Limited is authorised and regulated by the Financial Conduct Authority under reference number 631754.

LogbookLoanExperts only refers customers to lenders who are members of the Consumer Credit Trade Association (CCTA) and who are Authorised and regulated by the Financial Conduct Authority.

© 2015